Customer Courtesy

'Beasts of bad behaviour' customer courtesy campaign.

Let's keep beastly behaviour off our transport

Have you ever been standing on a train, bus or ferry because someone is hogging two seats? Ever had a person's headphones blaring right next to you?

The 'beasts of bad behaviour' Customer Courtesy campaign aims to positively influence customer behaviour. With nearly two million passenger journeys each weekday the campaign is designed to discourage, in a fun way, certain behaviours onboard trains, buses and ferries to improve the customer's experience of their journey.

The ten beasts of bad behaviour in the Customer Courtesy campaign include the Blaster, Blocker, Bumper, Groomer, Grubber, Hogger, Rubbisher, Shover, Splutterer and Yeller. They are all based on typical anti-social behaviours identified by some customers on trains, buses and ferries.

Posters on the campaign will be displayed at train stations, on board buses, at bus stops and at ferry terminals.

The Blaster These doof doof blaster beasts bug you with noise blaring from their headphones and their way-too-loud-speakers. You said you'd rather hear nails down a blackboard than their second-hand music.

The Blocker These beasts block you from getting off. You flatten like a stamp to get past, but then you have to say, "excuse me" to them. You told us this really bugs you.

The Bumper You told us you're tired of the bag attack. Hey, if you wanted to be bumped with other people's luggage you would have been a porter.

The Groomer You told us you’ve seen these beasts attending to their fingernails, feet, hair and every other grooming routine that should be done at home. Seriously, the only thing The Groomer should brush up on is its manners.

The Grubber You said these beasts bug you by putting their grubby feet on the seats. Trying to be cool, but smelling bad. And they wonder why they always sit alone.

The Hogger You told us these beasts won't give up their seat for anyone. Older people, pregnant women, passengers with disabilities. Hey, even their bag hogs a seat to itself.

The Rubbisher These beasts just dump their rubbish for you to enjoy. Which is probably why they bug you more than living in a 20-person share house.

The Shover You said these beasts bug you by shoving their way past you while you're trying to get off. Hey, if you wanted to play league you would have joined a team, right?

The Splutterer This sniffly beast refuses to cover its mouth when it coughs and sneezes. Instead it sprays its germs all over the place. You said being spluttered on by strangers really bugs you. Really, even talking about it is gross enough.

The Yeller You told us these beasts bug you by talking really, really loudly on their phone and to their friends (which apparently includes everyone within 50 metres). The worst part is, the more boring the conversation, the louder they yell it.