Accessible Transport

The NSW State Government and its transport agencies are committed to making it easier for the people of the greater Sydney region to access public transport. Improvements underway include making train stations, ferry wharves and buses easily accessible for everyone, including those with disabilities or people travelling with young children or luggage.

Note: Holders of vision impaired persons' passes are entitled to free travel on CityRail, Sydney buses, Sydney Ferries and Newcastle Buses and Ferries services. Guide dogs and hearing registered as assistance animals are also permitted on these services.

For areas where accessible public transport is available, a wheelchair accessible taxi may be booked on (02) 8332 0200.

Easy Access trip planning

We invite customers with mobility issues to try out this new service by using this website or calling the 131500 Transport Infoline to plan 'easy access' journies on CityRail, Sydney Buses, Sydney Ferries, Newcastle Buses and Ferries and some private bus services.

If you have a problem accessing any information on this website, please phone 131 500 to speak with a friendly information agent. This service is available between 6.00am and 10.00pm, seven days a week.

What are easy access options?

Easy access trip plans are designed to provide people travelling with wheelchairs, prams or luggage with point-to-point travel information using only transport services and stops/stations that are rated as accessible. This involves restricting our standard trip planner and timetable searches to present only low-floor buses (with accessible ramps) and/or train stations and ferry wharves that can be accessed by people with mobility issues.

How to search for easy access services using 131500 website

Options for searching wheelchair accessible services:

1. 131500 Trip planner
2. 131500 Timetables
3. 131500 Departure times
4. Transport operator website information

Tell us what you think

We welcome your feedback about our new service. All feedback will be reveiwed and considered for future 131500 website and call centre improvements.

Your feedback may be provided by using the 131500 website feedback form or call 131500 to give your feedback.

Your easy access trip planning options:

Option 1. 131500 Trip planner:

Step 1. Click on 'Plan your trip' to start a new trip.

Step 2. Enter your 'From' and 'To' locations, by entering Station / Stop, Landmark or Address.

Step 3. Select the time and day you wish to travel.

Step 4. Select the combination of services you wish to travel on.

Step 5. Select your walk speed (walk speed can be adjusted to suit an individuals preferences).

Step 6. Select your travel preference.

Step 7. Select the Wheelchair Accessible checkbox.

Step 8. Search the trip by clicking on the Search Trip plan button.

Trip plan result. The trip plan results will show only wheelchair accessible services.

Trip plan result adjustment. The trip plan search results may be adjusted to show all services by clicking the toggle button.
Screen shot below shows the option to restrict the results to 'Show Easy access only' services.

Viewing accessible transit locations on the route: You can check the train station, bus stop or wharf easy access by clicking on the 'route diagram' link to view the route diagram including stations/stops.

Option 2. 131500 Timetables:

Step 1. Click on 'Plan your trip' menu and select 'Timetables'.

Step 2. Enter your bus route number or your Street / Stop or Suburb / Landmark.

Step 3. Select the day you wish to travel.

Step 4. Select the Easy access checkbox and click on 'Show bus timetable'.

Timetable result adjustment. The trip plan search results may be adjusted to show all services by clicking the toggle button.

Option 3. 131500 Departure times

Step 1. Click on 'Plan your trip' menu and select 'Timetables'.

Step 2. Select either bus timetables or ferry timetables and choose your departure location by entering the street / stop, suburb / landmark or wharf.

Step 3. Select the day you wish to travel.

Step 4. Select the Easy access checkbox and click on 'Show bus timetable'.

Timetable result adjustment. The trip plan search results may be adjusted to show all services by clicking the toggle button.

Option 4. Additional Transport Operator accessibility information

Additional accessible transport service information is available on the Transport Operator websites:

• CityRail train station and interchange accessibility information
• State Transit Authority (Sydney & Newcastle buses) low floor bus services
• Sydney Ferries wheelchair accessible wharves
• Private Bus Operators accessible bus information. The 131500 accessible timetable searches are currently limited to Shorelink, Redbus, Greens, Dions, Picton, Berrima and Veolia (region 10).
• Wheelchair accessible taxi information