FAQs
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General
Q1: Where can I buy MyZone tickets?
Q2: What happens if my local reseller doesn’t sell the ticket I need?
Q3: Can I buy my ticket online?
Q4: How do I choose the right bus ticket?
Q5: Which multi-modal ticket is right for me?
Q6: How do I work out which MyMulti train zone my train station is in?
Q8: Is there an additional fare when alighting at an Airport Line Station?
Concession and School Travel
Q1: Is the Pensioner Excursion Ticket available on MyZone?
Q2: How do I find out more about the free school travel pass?
Q3: Are concessions available on MyZone?
Q4: What services does my concession card allow me to travel on?
Newcastle commuters
Q1: I live in Newcastle - what MyZone ticket do I need to purchase?
Q2: Which MyZone tickets are accepted on Newcastle Buses or the Stockton ferry?
Q3: Are MyBus TravelTen tickets accepted on Newcastle Buses services?
Bus services
Q1: Will the private bus company I travel on accept MyZone tickets?
Q2: Will my local bus company still be selling tickets on board buses?
Q4: What ticket do I buy for a NightRide bus?
Q5: How do MyBus TravelTen tickets work on private buses?
Q6: What happens when I get on my private bus with a MyMulti ticket?
Q7: Are school student tickets available from private bus companies?
Fines
General
Q1: Where can I buy MyZone tickets?
You can buy your tickets from locations including train stations, ticket machines, selected retail outlets and ferry wharves. You need to buy your MyZone ticket before you board any Sydney Buses Prepay only services.
Commuters using MyBus TravelTen or MyMulti ticket will need to purchase it before boarding a bus.
In general, MyZone tickets are available from the following locations:
- MyMulti weekly/daily tickets - MyZone resellers; CityRail ticket offices and ticket machines; Transit Shops and Sydney Ferries outlets.
- MyMulti monthly/quarterly/yearly tickets - online from ticketing.cityrail.info or from CityRail ticket offices.
- MyTrain tickets - from CityRail station ticket offices and ticket machines.
- MyBus Singles and TravelTens - MyZone resellers; Transit Shops.
- My Ferry Singles and MyFerry TravelTens - selected MyZone resellers; Sydney Ferries offices and ticket machines.
See our Where to Buy tickets page for information on how to find your nearest ticket outlet.
Q2: What happens if my local reseller doesn’t sell the ticket I need?
While advice is provided to resellers, MyZone ticket stockists decide the range of tickets they wish to sell. Please let them know if they do not sell the ticket you need.
Q3: Can I buy my ticket online?Select longer-term MyTrain and MyMulti tickets are available online. The tickets are:
- MyTrain Monthly (28 days), Quarterly (90 days) and Yearly (365 days) tickets
- MyMulti Monthly, Quarterly and Yearly tickets.
To buy online, go to ticketing.cityrail.info.
Q4: How do I choose the right bus ticket?MyZone bus tickets use section bands and can be used on Sydney Buses and on private bus services across the greater Sydney metropolitan area.
The MyBus1 ticket covers travel over 1-2 sections, the MyBus2 ticket covers travel over 3-5 sections and the MyBus3 ticket covers travel over 6 or more sections.
Once you have decided on the number of sections you need to travel, ask for a MyBus1, MyBus2, or MyBus3 ticket.
Assistance in working out the number of sections in your journey is available on our Sydney Buses page. Bus route information is available on the Sydney Buses website.
Q5: Which multi-modal ticket is right for me?The best MyMulti ticket for you depends on where you travel on the CityRail network. With a MyMulti3 ticket, travel is unlimited across the public transport network.
As well as some train travel, each MyMulti ticket gives you unlimited travel on government and private bus services, government ferry services and Metro Light Rail services across the MyZone area.
Q6: How do I work out which MyMulti train zone my train station is in?Use our MyMulti zone map or locate your train station and find the zone it's in using our station listing.The MyMulti boundary stations and travel entitlements are:
The MyMulti1 boundary stations are: Bondi Junction, Chatswood, Croydon, Canterbury, Bardwell Park and Rockdale. For the period your MyMulti is valid, you have access to unlimited train travel within these boundary stations, including the City. Also included is unlimited travel on Sydney Ferries services and the Stockton ferry, Metro Light Rail services and unlimited government and private bus travel across the greater Sydney metropolitan area.
MyMulti 2 boundary stations are Hornsby, Carlingford, Seven Hills, Liverpool, Holsworthy, Engadine and Caringbah. For the period the ticket is valid, you have access to unlimited train travel in the MyMulti1 and MyMulti2 zones. Again, you have unlimited access to Sydney Ferries services and the Stockton Ferry, Metro Light Rail services and unlimited access to government and private bus services across the greater Sydney metropolitan area.
MyMulti 3 provides unlimited train travel across the entire CityRail network, all government and private bus services in the greater Sydney metropolitan area, Metro Light Rail services and unlimited travel on Sydney Ferries services and the Stockton ferry, for the period the ticket is valid.
MyZone fares tables are available on our fares page. If an Airport Line Station Gate Pass Fee is payable, then this is additional to any MyZone fare. If you still have questions, please call 131500.
If you need to work out the train distance you are travelling use our convenient fare calculator.
Q7: Are MyZone tickets accepted on the Airport Link, Monorail, Metro Light Rail, private ferries or CountyLink networks?Airport Link: yes, however, the Airport Link stations Domestic Airport and International Airport require a Gate Pass which is in addition to the price of a MyMulti ticket and can be paid at the station. MyTrain tickets showing the Airport Line station as the start or destination have the Gate Pass fee incorporated into their price and no additional payment is required.
Metro Light Rail: yes, you can now use any MyMulti
ticket to access all light rail services.
Monorail and private ferries: no, MyZone tickets are not accepted on these privately operated services. A combined train and light rail ticket, TramLink, is available and can be purchased at CityRail ticket outlets.
CountryLink: no, CountryLink services are outside of the MyZone network. See the CountryLink website for more details.
Q8: Is there an additional fare when alighting at an Airport Line station?
Airport Line stations Domestic Airport and International Airport are privately owned and operated and charge for a Gate Pass in addition to normal MyZone fares. MyTrain tickets where the Airport Line station is listed as an origin or destination station have the Gate Pass cost included in the ticket price. People travelling on MyMulti and Pensioner Excursion Tickets will need to pay the Gate Pass at the station. Concession Gate Passes are available. See our Airport Line page for more information.
Q9: Where can I find information about MyZone tickets and fares?
See our Fares page for detailed fares or our MyZone page for more information on ticket coverage.
Concession and school travel
Q1: Is the Pensioner Excursion Ticket available on MyZone?Yes. Customers with valid pensioner concession cards can travel anywhere on the MyZone network with a Pensioner Excursion Ticket. Tickets are valid until 4am on the day following purchase. See our Pensioner Concessions page for more information.
Q2: How do I find out more about the free school travel pass?Free school passes are available to eligible students under the School Student Transport Scheme (SSTS). See the SSTS page on the Transport for NSW website for more information.
Q3: Are concessions available on MyZone?Yes. Most tickets have a concession available, usually at 50 percent of the full adult fare. See our fares page for concession ticket pricing.
Q4: What services does my concession card allow me to travel on?
See the relevant page in our concessions section for detailed information on concessions. See our fares page for information on concession fares.
Newcastle commuters
Q1: I live in Newcastle - what MyZone ticket do I need to purchase?If you use Newcastle Buses or the Stockton ferry only, then you do not need to buy a MyZone ticket. However, if you use a privately operated bus in the Newcastle area or use CityRail, then a MyZone ticket needs to be used.
If you use CityRail services in the Hunter, you can purchase a MyTrain ticket. MyTrain tickets are available at existing ticketing machines and station ticket offices.
If you catch private buses in the Hunter (such as Hunter Valley Buses or Busways), you can purchase your ticket on board the bus, however you will be charged a MyBus single or return fare. MyBus TravelTen tickets are only available from selected retail outlets and newsagents.
If you travel by train to the Central Coast or the Sydney metropolitan area, you can purchase a MyMulti3 weekly ticket which entitles you to unlimited travel across the MyZone area, including Newcastle Buses and the Stockton ferry.
See our Travelling in Newcastle page for more information.
Q2: Which MyZone tickets are accepted on Newcastle Buses or the Stockton ferry?Time-based fares on Newcastle Buses and the Stockton Ferry are available. Newcastle Buses and the Stockton ferry accept MyMulti tickets - MyMulti1, MyMulti2, MyMulti3 and MyMulti DayPass.
Q3: Are MyBus TravelTen tickets accepted on Newcastle Buses services?No. Only MyMulti tickets or time-based tickets are accepted on Newcastle Buses services.
Q4: Where do I buy MyZone tickets in the Newcastle area?You can purchase MyZone tickets from ticket agents or CityRail stations.
See our Where to Buy tickets page for information on how to find your nearest ticket outlet.
Back to TopPrivate bus services
Q1: Will the private bus company I travel on accept MyZone tickets?
MyMulti and MyBus tickets can be used on private bus services in the greater Sydney region which includes the Blue Mountains, the Central Coast, the Illawarra and the Hunter.
In general, this is limited to all bus services that operate within the CityRail network, under a Metropolitan or Outer Metropolitan bus contract with the NSW Government.
To ensure a smooth connection with the rail network for passengers, a very limited number of rural and regional bus operators will recognise MyMulti3 tickets only on routes that connect with the CityRail network.
See our list of private bus operators for more information on the MyZone tickets they accept.
Q2: Will my local bus company sell tickets on board buses?Single cash tickets (excluding PrePay only services), Pensioner Excursion Tickets and Family FunDay Sunday tickets are available from the driver.
MyBus TravelTen and MyMulti tickets need to be purchased from a MyZone ticket reseller before boarding a bus.
See our Where to Buy tickets page for information on how to find your nearest ticket outlet.
Q3: I transfer between services with my local private bus company. Are transfer tickets available?Transfer ticketing is available on some private operators. Speak to your private bus company if you are unsure about which routes - or the ticket you need - to make a smooth transfer between services.
Q4: What ticket do I buy for a NightRide bus?NightRide buses replace trains after the last train service at night. You will need a valid MyTrain or MyMulti ticket to travel on a NightRide service or you can buy a NightRide single ticket from the driver.
Q5: How do MyBus TravelTen tickets work on private buses?If you are using a MyBus TravelTen ticket the bus driver will mark off one of the 10 boxes at the bottom of the ticket and issue a paper receipt when you board. When you have completed a total of 10 bus trips using your MyBus TravelTen, you will need to buy a new MyBus TravelTen from a reseller or a CityRail ticket office. Customers travelling with a MyBus TravelTen concession must display their eligible concession entitlement card to the driver when boarding.
Q6: What happens when I get on my private bus with a MyMulti ticket?If you use a MyMulti ticket, the bus driver will confirm the ticket is valid by inspecting the validity dates printed or stamped on the ticket. If the MyMulti is being presented for the first time, the driver will date stamp the MyMulti ticket when you first board the bus. Customers travelling with a MyMulti concession ticket must display their eligible concession entitlement card to the driver when boarding.
Q7: Are school student tickets available from private bus companies?Customers should contact their private bus operator direct for confirmation regarding operator specific products such as school term passes and school student weekly tickets. Students not eligible for a school bus pass should consider pre-purchasing a MyBus TravelTen which provides 10 trips for the price of 8.
The School Student Transport Scheme (SSTS) and student concessions are not affected by MyZone.
School students travelling outside the valid hours of their school pass, such as for a school excursion, will need to buy a concession MyTrain, MyBus, MyFerry or MyMulti ticket.
Fines
Q1: How do I appeal a fare infringement notice?
Passengers who wish to appeal a CityRail or STA Infringement Notice can elect to have the matter heard before a Magistrate. Instructions on how to appeal in this manner are provided on the Infringement Notice.
Q2: Where can I pay a fare infringement fine?
For CityRail Fare Infringements see the State Debt Recovery Office website.
For STA Fare Infringements payment can be made by mail to:
The Director
Infringement Processing Bureau
PO Box 4444
Parramatta NSW 2124
